PODCAST: S2:E16
Today’s Guest, Maribel Topf
Maribel Topf is an esteemed author and expert in operational excellence. She has a commendable track record of guiding two companies with over a thousand employees and consulting for larger organizations with over 10,000 employees, all towards improved processes and culture.
Interview Takeaways:
1. Culture of Continuous Improvement
Establishing this culture requires changing the mindset of every employee to proactively seek better ways to perform their tasks.
2. Process Capture and Optimization
Businesses should document existing processes, make them repeatable, and introduce data-driven dashboards to continuously track and optimize performance.
3. Miscommunication and Misunderstanding
These are often the root causes of process inefficiencies, highlighting the need for clear instructions and a shared vocabulary among team members.
4. The Role of Systems Champions
These key individuals help coordinate process documentation and improvement efforts, ensuring that solutions are well-implemented and sustainable.
5. Process Re-engineering
It’s crucial to have a solid understanding of baseline processes and regularly review them to leverage technological advancements and market changes.
6. Investing in Process and Systems
Like regular maintenance in car ownership, business processes require ongoing investment to prevent larger costs down the line.
7. Adapting and Leveraging New Technologies
Automation and AI should be viewed as tools to accelerate work, allowing employees to focus on more creative and high-value tasks.
8. Learn from Others
Engaging with communities, consortiums, and resources like AME and the Process Excellence Network can provide a wealth of practical ideas and inspiration.
Thank you for listening!
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About The Show
Business Processes Simplified
We interview industry experts and have them share their best small business systems and processes. This is the quickest, easiest and most efficient way to build a systems centered business.
