PODCAST: S2:E9
Today’s Guest, Haley Santos
Haley Santos is the enterprising Systems Champion at BIOptimizers, a health and supplements company that has grown from 40 to 150 employees in her tenure. Coming from a background in environmental research and retail, Haley’s adaptability and habitual nature have made her a natural fit for the role. Her work as a Systems Champion involves identifying areas within the company that require streamlined systems, dispelling apprehensions about systematization, and ensuring that creativity and systematic procedures can coexist to improve company efficiency.
Interview Takeaways:
1. Recruiting for the Role
The business owner recognized the need for systems and, influenced by SYSTEMology, sought a Systems Champion with traits of habitualness and precision rather than prior systems experience.
2. Importance of the Learning Curve
New Systems Champions should be prepared for a steep learning curve as understanding the entirety of a business’s operations is a crucial aspect of the role.
3. Challenges of Adoption
It’s common to face initial resistance, such as concerns about job security and misconceptions that creativity and systems cannot coexist. These challenges can be overcome by establishing trust with team members and demonstrating how systems can enhance their skills without stifling creativity.
4. Systems and Creativity
Haley’s anecdote about the marketing department illustrates that systems can serve as a foundation for creative teams, providing structure without limiting innovation.
5. Advice to Newcomers
For those considering the role, being open to learning and being naturally curious are invaluable traits. While prior industry knowledge is beneficial, it is not essential as fresh perspectives can lead to pragmatic system improvements.
6. Systems as a Safety Net
Documented systems act as a security measure for businesses by ensuring continuity and providing a consistent reference point for tasks and procedures.
7. SYSTEMology as a Guide
The SYSTEMology framework has proven to be an inspirational resource for Haley and her growing team. It offers guidance on how to approach system development and serves as a reference for best practices and problem-solving.
Thank you for listening!
Thanks for joining us for this episode. Do you have any questions or feedback you'd like to share? We'd love to hear it! Let us know in the comments section below.
If you enjoy listening to this podcast, please share it on Facebook and leave an honest review on iTunes. We'd love to know what you think.
Remember - the next system we share could be just the one you been looking for, so subscribe on iTunes so you can get the latest episodes as soon as they’re published.
About The Show
Business Processes Simplified
We interview industry experts and have them share their best small business systems and processes. This is the quickest, easiest and most efficient way to build a systems centered business.
