System Architect | Steven Dixon
One of the biggest challenges entrepreneurs face is how to turn their great business ideas or solutions into reality. It’s one thing to come up with the most innovative answer to a big problem and yet another to actually make it happen.
Oftentimes, businesses fail to deliver what they promise their clients because they lack the proper systems, processes, technologies as well as the right people that will bring their brilliant ideas to life. To be successful, every entrepreneur should have a reliable client fulfillment system in place to ensure sustained customer satisfaction, which eventually impacts brand loyalty and their bottom line.
Award-winning Breakthrough4Business CEO Steve Dixon has developed a simple 5-step system to help you put your ideas into multiple actionable tasks to achieve the required end results for your clients. Whether it’s a new project or a solution to a problem your client is facing, Steve believes the key is to effectively hand it off to your high performing team – either internal or virtual resources – for execution, delivery, evaluation, and improvement. Your team should also be armed with the right tools, technology, and other enablers so they are able to deliver the desired outcomes.
Here’s his simple framework to ensure that you fulfill client’s expectations and clients get what they pay for every single time:
Step 1: Think it up.
- With the knowledge that you have, how do you create a solution for a problem that majority of your target market has? Ask yourself, what is the big problem your marketplace has? How can you come up with a solution to this problem, that hasn’t been done before?
Suggestion! Create a flowchart how you will make this solution work
Step 2: Hand it off.
- Create a process that you can hand off for execution to a member of your team.
- Hand off the all the information about the process.
- These are the questions you need to answer yourself and provide the answers to the Project Manager or the Virtual Assistant that will execute the task.
- What is the task?
- How does the end result look like?
- Who does it help?
- Why is it important?
- What is the key functionality?
- When is the deadline?
- How do you want to communicate throughout this process?
- Suggestion! Keep all the communication in one place (Teamwork or the project management platform that you use) to have a reference point that you can go back to.
- How often do you want to communicate?
- Example: Do you need a daily update or once a week on Friday at 11 am?
- Is there any other key outcome that this project will deliver that we haven’t addressed?
- These are the questions you need to answer yourself and provide the answers to the Project Manager or the Virtual Assistant that will execute the task.
- Suggestion! Use a project management system like Teamwork (alternatives are Asana, Trello, Basecamp) to assign tasks to your team members.
Step 3: Make it real.
- The project manager adds the task in Teamwork, giving it a reference number.
- The project manager assigns the task for execution to the most suitably skilled virtual assistant.
- Manage the internal expectations:
- Outline the key outcomes which need to happen for this project to be a success.
- Outline the key functionality of the project.
- When the client wants this project to be delivered.
- Break the project into milestones.
Step 4: Make it better.
- Is this project delivering the outcomes that they need to and ask how can you make it even better?
Step 5: Ask for feedback.
- Ask the client to rate the process from 1 to 10. Additional questions to ask include:
- Did they receive the outcome they wanted?
- Is the functionality correct?
- Are they happy with the speed and efficiency?
- Are they happy with the accuracy of the task?
- What is their overall satisfaction?
By bedding down this simple system and establishing clear goals and objectives, you enable your team to focus on doing their role and delivering outstanding results for your customers. Your project manager will keep you and the rest of your team constantly updated through regular communication and feedback.
This also frees up your time so you can direct your energy on the more important aspects of your business such as strategic planning, creating growth, staying competitive in the market place, and brainstorming for your next big idea.
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System Architect – Steven Dixon
Steven Dixon is an Award Winning businessperson who has started companies throughout various countries in the world and has built them into thriving Million Dollar businesses. Starting his business journey as a 26-year-old with less than $500 in his bank account, Steven struggled and battled through the first 3 years of his business life. What Steven lacked in education and resources, he more than made up for with his undeniable commitment to succeed.
Today Steven works alongside some of the finest business people within Australia and around the globe to continue learning and implementing the skills and techniques that have provided proven results. Through the various programs in B4B (Breakthrough4Business) Steven is able to deliver the best of what he learns into simple and manageable programs where he can walk beside you and take your business to the next level.
